FAQ

Here are the answers to our most popular client’s question. It will give a better idea how to order your balloon decor for upcoming event.

Can I see balloon designs before purchasing one?

Absolutely. We create a few different designs for you to choose from. You will be able to see how balloon décor fits into interior of the venue, stage, doorway or overall look. You can make or add changes to these designs.

How do I request a quote?

We recommend you start the booking process by completing our Request a Quote Form on our Contact page. Once designs and prices are finalized, we email you the invoice.

What is the best way to contact you?

You can contact us via email or call. But we prefer work via email in order to exchange designs, photos and other detail of the order. This is also for client’s convenience to be able access and view the order at any time, see the invoice details and pricing. Working through email also allows us to provide quick responses while at other event locations or after business hours.

What areas do you service?

We provide balloon decoration delivery for Charleston’s Tri-county areas and the surrounding suburbs. We are also available to travel outside of Charleston for large events.

Can I meet with you at my event space?

Yes. We always happy to meet you in person to hear your ideas and discuss the details.

How far in advance should I place my order?

Orders should be placed as early as possible. The latest date is two weeks before the event. It will give us enough time to place an order for an additional item. Event set up dates and times are first come first serve.

What is the delivery fee?

Delivery fees depend on the delivery location and time of day.

Can I pick my balloons up from you?

Yes, you can pick up from us, but we cannot provide responsibility for balloon decor after it leaves our location

Do prices include removal of the decor?

No. An additional fee will apply. Please notify us when booking your decor if a take down and removal is needed.

How do I pay for my decor?

Once your order is finalized, an invoice will be emailed to you that can be paid through Venmo or PayPal, check (online payment with a credit card coming soon).

For schools, organizations, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.

What is your cancellation policy?

Once your event is booked, that time slot is reserved for you and supplies for your event are ordered. Cancellation request must be made in writing by mail or email only. Refunds will be issued within 14 days from the time of request. Refunds will be considered as follows:

Refunds requested more than 2 weeks to event: Total monies paid

Refunds requested less than 2 weeks to event: a maximum of 50% of the final total is refundable.

No refund will be made within 3 day of event date.

Do you have a retail store I can visit?

. We are home based business and at this moment we don’t have store front. In the mean time you can browse our galleries to see some of the our work.

How long do balloons last indoors?

Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space.

How long will my helium balloons float?

All of our helium balloons will float for at least 3 days if indoors, but typically much longer!

How long do balloons last outdoors?

INDOOR - Many air filled balloon designs can last weeks indoors! The longevity of the balloons will depend on the environmental conditions of the space. All of our helium balloons will float for at least 3 days if indoors, but typically much longer!

OUTDOOR - We cannot guarantee that balloons will last any specific amount of time when used outdoor. The sun, heat, wind, rain, etc., affects the lifespan of the balloons.

How much do balloon decor services cost?

The coast of the balloon decoration can varies depending on the volume and complexity of your request. To give you a better pricing idea for your event a typical kids party ranges from $100 to $600 and a large corporate event can be upwards of $400 - $3000. Check out our Balloon Price Guide for some basic prices including individual items and package deals.

Are balloons biodegradable or can they be recycled?

Yes! Our latex balloons are made of natural materials and are 100% biodegradable at the same rate as an oak leaf. Mylar (or foil) balloons are NOT biodegradable but are able to be recycled. BoomBalloon is an active member of PEBA (Pro-Environmental Balloon Alliance )

I bought some balloons from somewhere else, can you inflate them for me?

Yes, but we cannot guarantee the quality of balloons not provided by us. If they are defective or burst during or after inflation, you will still be charged the full amount for that balloon. We also can not speculate about the longevity of balloons not provided by us.